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“How do I see my Google Reviews?”

One question I am often asked is “how do I see my Google reviews?”, I aim to answer that for you right here.

Another common question from some of my training clients is “are my Google reviews important?”. The simple answer is “Yes!”

As a business owner, you know that online reviews can make or break your business. A single negative review can put potential customers off from using your product or service, while a positive review can help increase sales and your brand awareness. This is why I always tell my clients that it is so important to stay on top of your online reputation—and one of the best ways to do that is by regularly checking your Google reviews.

Google reviews are an important way for your customers to give you feedback about their experiences with your business, good or bad. I strongly recommend checking your reviews regularly, as this can help you see areas where you possibly need to make changes, as well as identify things that customers like about your product or service.

Responding to negative reviews quickly and efficiently can also help to resolve any negative experiences that customers may have had. Overall, Google reviews can be a valuable source of information about your business, and like I said, checking them on a regular basis can help you to provide the best possible experience for your customers. Makes sense yes?

how do I see my Google reviews

How To See Your Google Reviews

Fortunately, it’s very easy to see and monitor your Google reviews—all you need is a Google account. Here’s my quick step-by-step guide, but there are more details below on where to find your Google reviews on desktop, iPhone and android below:

  1. Go to www.google.com and sign in with your Google account credentials.
  2. Type your business name into the search bar and hit enter.
  3. Click on the “Reviews” tab on the right-hand side of the screen.
  4. If you have multiple locations, click on the location for which you want to see reviews.
  5. You will now see all of the reviews that have been left for your business, as well as the star rating for each review.
  6. Any response you’ve made to a review will also be visible here.
  7. To reply to a review, simply click on the “Reply” button next to the review in question.

how do I deal with negative google reviews

How do I deal with negativity on my Google reviews?

Negative reviews on Google can be frustrating, I will be completely honest and yes I have had some. But there are a few things you can do to try and mitigate the damage.

I strongly suggest and recommend that you respond publicly and instantly, or as quickly as possible, to the review and then try reaching out to the customer directly to see if there is anything you can do to resolve the issue. If they are unhappy with a specific product or service, see if there is anything you can do to make it right.

If the customer is unhappy with their overall experience, see if there is anything you can do to improve things for them in the future. Sometimes, all it takes is a sincere apology and a commitment to do better in the future. Turning a negative into a positive is so powerful…and rewarding.

If you are unable to resolve the issue directly with the customer, I would respond publicly to their review. Thank them for their feedback and let them know that you are working to improve things for them.

Finally, I always recommend keeping an eye on your Google reviews and try to proactively address any issues that customers may be having. The sooner you can resolve an issue, the less damage it will do to your reputation.

how do I respond to positive google reviews

How To Respond To Positive Google Reviews

It’s great to receive positive feedback from customers through Google Reviews, I don`t know about you but it gives me a lovely warm feeling in my stomach! But, you still want to respond, and I always think it is so much easier to respond to a positive review than it is a negative one, but you will be amazed how many brands do ont.

Here are my tips on how to respond:

  1. First and foremost, I would thank the customer for their kind words! This shows that you appreciate their business and their feedback.
  2. Secondly, if there is anything specific that you would like to address that the customer mentioned in their review, do so in a professional and courteous manner.
  3. Finally, invite the customer to contact you directly if they have any further questions or feedback. This shows that you are open to continuing the conversation and ensuring that their experience is a positive one.

How Do Google Reviews Impact Your Search Rankings and SEO?

Google reviews are an important factor in local search ranking and SEO. Businesses with more positive reviews tend to rank higher in search results, and this is especially true for businesses in competitive industries.

There are a few different ways I can see that Google reviews can impact your business:

  1. Google uses review signals as part of their algorithm to rank local businesses.
  2. Google reviews can help your business stand out in search results, making it more likely that potential customers will click through to your website.
  3. Positive reviews can improve customer sentiment and create social proof, which can encourage more people to do business with you.
  4. Reviews can provide valuable feedback that you can use to improve your products or services.
  5. Google reviews can also lead to more inbound links and citations, which can further improve your search ranking and SEO.

If you’re not already actively encouraging customers to leave reviews, I suggest now is the time to start. Google reviews can have a significant impact on your business, and they’re relatively easy to get and this is how I do it…

My own personal tips for getting more Google reviews:

  1. I always try and make it easy for my clients to leave reviews by providing links on my website, in my email signature, and on my Google Business listing.
  2. I personalise my request for a review by mentioning the client by name and thanking them for their business.
  3. I respond to all my reviews, both positive and negative, in a professional and timely manner.
  4. I always monitor my Google Business listing regularly to ensure that all my reviews are visible and that there are no fake or spammy reviews.

How do I find my Google Reviews on a desktop?

  1. Open your web browser and go to https://www.google.com/.
  2. Type “Google Business Profile” into the search bar and press enter.
  3. Click on the first result that comes up (it should be titled “Google Business Profile – Get Listed on Google”).
  4. Sign in with your google account
  5. If you have more than one business listed, click on the correct listing
  6. Click “Reviews” from the menu on the left hand side
  7. Here you will see all of the reviews that have been left for your business!

How do I find my Google Reviews on an iPhone?

  1. First, open the Safari browser on your iPhone and type in “www.google.com” into the URL field.
  2. Once you are at the Google homepage, tap on the “more” option located at the top right hand corner of the screen. A drop down menu will appear after you have tapped on “more”.
  3. Scroll down and select “Google Business” from the drop down menu. You will be redirected to a new page.
  4. Type in your business name into the search bar and hit enter. A list of businesses with that name will come up. Select your business from the list by tapping on it.
  5. On your business’ page, scroll down until you see the “Reviews” section. Here, you will be able to see all of the reviews that have been left for your business on Google.
  6. If you want to leave a review for your business, simply tap on the “Write a Review” button. A new page will come up where you can rate your business and leave a comment. Once you are finished, tap on the “Post” button and your review will be live!

How do I find my Google Reviews on an Android phone?

Google My Business mobile app is no longer available. You can keep your Business Profile up-to-date and reach your customers wherever they are by using the Google Maps mobile app and Google Search.

Important: Customers can still see and interact with your Business Profile the same way as before. You can still get to the information in your Business Profile through Google Maps and Google Search.

Get started

  • Use the Google Maps app on your mobile devices.
  • Use the same Google Account you use to sign into your Business Profile.
  1. Open the Google Maps app on your Android phone or tablet.
  2. Click on the “Contribute” button.
  3. Tap View your profile to find places you’ve reviewed.
  4. Tap Write review to find places you can review.
  5. Go to the bottom of a review and tap Share to share it.

Conclusion:

In my opinion, Google reviews are incredibly important for local search ranking and SEO. Businesses with more positive reviews will rank higher in search results, especially in competitive industries. Google reviews can impact your business in a few different ways, including helping your business stand out in search results, providing valuable feedback, and improving customer sentiment.

If you’re not already actively encouraging customers to leave reviews, now is the time to start. You can get more Google reviews by making it easy for customers to leave reviews and personalising your request. Be sure to also respond to all reviews in a professional manner and monitor your listing regularly for fake or spammy reviews.

Google reviews are an important part of local search ranking and SEO, and they can have a significant impact on your business.

Google Reviews FAQ

Google reviews are one of the most important factors in local search ranking and SEO. Businesses with more positive reviews tend to rank higher in search results, and this is especially true for businesses in competitive industries.

Google reviews can help your business stand out in search results, making it more likely that potential customers will click through to your website. Positive reviews can also create social proof and encourage more people to do business with you.

There are a few things you can do to get more Google reviews: make it easy for customers to leave reviews, personalise your request, and offer incentives. You should also respond to all reviews in a professional manner and monitor your listing regularly for fake or spammy reviews.

You should aim to monitor your Google Business listing at least once a week to ensure that all reviews are visible and that there are no fake or spammy reviews.

No, you can’t pay people or give them other things in exchange for Google reviews. Google and most other review sites don’t let people get money, discounts, gifts, or other things in exchange for reviews. The exact wording of Google’s review policies is simple: “Don’t offer or take money in exchange for reviews.